Terms of service

Table of contents 

Article 1 - Presentation 

Article 2 - Application of the general terms and conditions of sale 

Article 3 - Information on the site and site accessibility 

Article 4 - Registration on the website 

Article 5 - Orders 

Article 6 - Refusal to process an order 

Article 7 - Customer compliance with these terms and conditions of sale

Article 8 - Prices and payment terms

Article 9 - Delivery 

Article 10 - Right of withdrawal - Refunds and returns

Article 11 - Guarantees - limitation of liability

Article 12 - Partial invalidity

Article 13 - No waiver

Article 14 - Referral programme 

Article 15 - Mediation - applicable law - competent jurisdiction.

Article 16 - Intellectual property

Article 17 - Legal notices

Article 18 - Personal Data

ARTICLE 1 - PRESENTATION

Our website: www.thebradery.com is published by The Bradery company. These terms and conditions of sale are entered into, on the one hand, by the company SYMMETRIC, with share capital of €1,392.20, whose registered office is located at 23 rue du mail, 75002 Paris, registered with the Paris Trade and Companies Register under number 839 442 258, hereinafter referred to as "SYMMETRIC", and operating the website thebradery.com, and, on the other hand, by any natural or legal person wishing to make a purchase via the website thebradery.com, hereinafter referred to as “the Customer”.

Contact details:
Telephone number: +33 07 68 91 72 77
Email address: care@thebradery.com
Postal address: The Bradery, 23 rue du mail, 75002 Paris
Last updated: 28 November 2024

ARTICLE 2 - APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The general terms and conditions of sale (“Terms and Conditions”) set out below apply to all orders for products and services placed via the Website and the application with SYMMETRIC by any person. The Customer must read the Terms and Conditions before placing any order, as they are available on the Website.

SYMMETRIC reserves the right to adapt or amend these Terms and Conditions of Sale at any time; the version applicable to any sale is the one published on www.thebradery.com when the order is placed. Accordingly, any order placed on the website www.thebradery.com automatically constitutes full and unconditional acceptance of these Terms and Conditions of Sale.

ARTICLE 3 - INFORMATION ON THE SITE AND SITE ACCESSIBILITY

www.thebradery.com is an e-commerce website owned and operated by SYMMETRIC. 

The Site is in principle accessible to all users of the internet network 24 hours a day, 7 days a week, except in the event of interruption by SYMMETRIC or its service providers for maintenance and/or security purposes or in cases of force majeure (as defined below). SYMMETRIC cannot be held liable for any damage, whatever its nature, resulting from the unavailability of the Site. SYMMETRIC cannot guarantee that the Site will be free from anomalies, errors or bugs, nor that the Site will operate without failure or interruption. In this respect, it may freely determine, at its sole discretion, any period during which the Site or its content is unavailable. SYMMETRIC cannot be held liable for data transmission, connection or network availability problems. SYMMETRIC reserves the right to develop the Site for technical or commercial reasons.

ARTICLE 4 - REGISTRATION ON THE SITE

The Customer's registration on the Site is validated by SYMMETRIC as soon as the customer receives a registration confirmation email.

When creating their Account or purchasing as a visitor, the Customer must ensure that the data they provide are accurate and complete. The Customer must always update their personal information. In the event of an error in the recipient’s contact details, SYMMETRIC cannot be held liable for the inability to deliver Products. 

ARTICLE 5 - ORDERS

 A confirmation email summarising the Order (product(s), price, quantity, etc.) will be sent to the Customer by SYMMETRIC. For this purpose, the Customer formally accepts the use of email by SYMMETRIC to confirm the content of their Order. 

Before placing an order, the buyer must create an account on the thebradery.com website. On each visit, if the buyer wishes to place an order or view their account (order status, profile, etc.), they must log in using this information. SYMMETRIC allows the buyer to order and pay for products by secure card payment (via Stripe, Alma, Paypal or Lydia): the accepted payment methods are as follows: credit cards and bank cards (visa®, mastercard®, american express®).

In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, a commitment to pay made by means of a payment card is irrevocable.

Any order placed on the website implies the customer’s guarantee that they have all necessary authorisations to use the payment methods made available on the website.

Your order is only dispatched after verification of your payment method and receipt of authorisation to debit your card.

SYMMETRIC does not retain its customers’ bank details.

Confirmation of an order entails acceptance of these terms and conditions of sale, acknowledgement of having full knowledge of them and waiver of the right to rely on one's own purchasing terms. 

All data provided and the recorded confirmation shall constitute proof of the transaction. If the buyer has an email address and has provided it on their order form, SYMMETRIC will send them confirmation by email that their order has been registered.

If the buyer wishes to contact SYMMETRIC, they may do so by email at the following address: care@thebradery.com

ARTICLE 6 - REFUSAL TO PROCESS AN ORDER

SYMMETRIC reserves the right to remove any product displayed on the Site at any time and to replace or amend any content or information appearing on it. Despite SYMMETRIC’s best efforts to meet its customers’ expectations, it may be required to refuse to process an order after sending the Customer the confirmation email summarising the order. SYMMETRIC shall not be liable to the Customer or any third party for any harmful consequences resulting from the removal of a Product from the Site, or the replacement or amendment of any content or information appearing on the Site, or the refusal to process an Order after sending the confirmation email summarising the Order. SYMMETRIC also reserves the right to refuse or cancel an order from a customer with whom it has a dispute regarding payment for a previous order.

ARTICLE 7 - CUSTOMER COMPLIANCE WITH THESE TERMS AND CONDITIONS OF SALE

In the event of the Customer's failure to comply with these Terms and Conditions of Sale and in the event of fraud, attempted fraud or a payment incident, the company SYMMETRIC reserves the right to suspend access to the Site's services and, if necessary, terminate the Customer's account, without prejudice to any damages that SYMMETRIC may be entitled to claim.

SYMMETRIC reserves the right to suspend or cancel any Order placed by the Customer in the following situations, without this list being exhaustive:

• In the event of suspension of the Customer account,

• In the event of an order involving abnormally high or unusual quantities for a single Customer

• In the event of fraud or attempted fraud

• In the event of a payment incident.

  
  

ARTICLE 8 - PRICES AND PAYMENT TERMS

Product prices are displayed on the Site in euros including VAT. All displayed prices are calculated and include the value added tax (VAT) applicable in France.

SYMMETRIC reserves the right to change its prices at any time, but Products will be invoiced based on the prices in force at the time the Order is registered and paid for, subject to availability. The Customer expressly acknowledges that providing their bank card number to SYMMETRIC constitutes authorisation to debit their Account up to the price of the Products ordered. Where applicable, SYMMETRIC will send the Customer a notification of Order cancellation due to non-payment to the email address provided by the Customer when registering on the Site. The data recorded and retained by SYMMETRIC constitute proof of the Order and of all sales made. The data recorded by Paypal, Alma, Lydia or Stripe constitute proof of any financial transaction between the Customer and SYMMETRIC. Instalment/deferred payment is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Furthermore, we reserve the right to cancel your order for a legitimate reason, in particular in the following cases:

• Where an obvious error has occurred in the description of the Item and/or the price (for example, where an obviously negligible price is displayed and/or where there is an error in one of the essential characteristics of the product or the content of the Coupons);

• Where there is a dispute relating to payment for your order;

• Where we identify fraudulent use of our benefits and/or our referral programme;

• Where we identify the creation of multiple accounts for a single user member

• We also reserve the right to take any appropriate measures to put an end to such irregularities (for example: blocking or deleting the account).

Gift cards issued by THE BRADERY are valid for 5 months from their date of issue. After this period, they can no longer be used to make purchases and no refund will be made for unused cards. 

Purchase amount

Only purchases between €50 and €2,000 are eligible for payment with Alma.

Fees

When paying in instalments with Alma, the customer does not pay any fees, except in the following cases:

P4X: 1.95% per transaction

Alma is a remote payment manager and issues an electronic certificate that shall constitute proof of the amount and date of the transaction in accordance with Articles 1316 et seq. of the Civil Code.

Termination

Any termination of the Terms and Conditions binding the Seller and the customer shall result in the termination of the Terms of Use between Alma and the customer.

ARTICLE 9 - DELIVERY

9.1 Delivery terms and tracking 

Deliveries are made from Monday to Saturday by a carrier, whose contact details will be provided to the Customer when placing the Order (Colissimo – Mondial Relay, etc.)

The Customer is informed by email that the order has been dispatched. Delivery tracking arrangements will be specified therein.

The delivery charges applicable to the Order are those stated on the Site before final validation of the Order and its payment, and depend on the delivery method chosen. 

As stated in Article L216-L of the French Consumer Code, any risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by them, takes physical possession of the goods. If a parcel is lost, please contact our team at care@thebradery.com.

Delivery is made to the delivery address indicated by the Customer when placing the order, it being specified that this must be the Customer's residential address, the address of a natural person of their choice or a legal entity (delivery to their company). 

If delivery cannot be made due to an incorrect delivery address, no reshipment may be made and the Customer will be refunded within fourteen days of the company SYMMETRIC receiving the request, less the costs related to delivery of the goods, which will be borne by the Customer. 

9.2 Condition of the delivered Product 

It is the Customer’s responsibility to check the condition of the Product and notify SYMMETRIC of any reservations within two (2) working days of receiving the Order at the following email address: care@thebradery.com. The Customer may also refuse the Order upon delivery if they believe that the delivered parcel has been opened, is damaged or shows signs of damage.

The Customer is advised to open the parcel in the presence of the carrier upon hand delivery so that the Customer can verify the condition of the delivered Product.

Any reservations the Customer wishes to bring to SYMMETRIC’s attention must have been indicated beforehand on the delivery note, in the event of hand delivery of the Order. 

SYMMETRIC reserves the right to conduct an investigation with delivery services and, where applicable, will inform the Customer.

9.3 Delivery time and delivery delay

SYMMETRIC delivers orders within the period indicated before final validation of the Order by the Customer, in accordance with Article L216-1 of the Consumer Code. Delivery of goods means the transfer to the consumer of physical possession or control of the goods. This period is calculated from the first working day after validation of the Order. This delivery period may vary depending on the time of year. Returns via the website are available only for France. Nevertheless, we accept returns from abroad, which are also at the Customer’s expense.

In order for these time limits to be met, the Customer must ensure that they have provided accurate and complete information concerning the delivery address (including, in particular: street number, building number, staircase number, access codes, intercom names and/or numbers, etc.). SYMMETRIC cannot be held liable for any delivery delay not attributable to it or justified by force majeure.

As stated in Article 216-6: I.-Where the trader fails to fulfil their obligation to deliver the goods or provide the service under the conditions set out in Article L. 216-1, the consumer may:

1° Notify the trader that payment of all or part of the price is suspended until the trader performs their obligations, under the conditions set out in Articles 1219 and 1220 of the Civil Code;

2° Terminate the contract if, after formally requiring the trader to deliver the goods or provide the service within a reasonable additional period, the trader has not performed within that period.

The contract is deemed terminated upon receipt by the trader of the letter or written notice informing them of this termination, unless the trader has performed in the meantime.

II.-However, the consumer may immediately terminate the contract:

1° Where the trader refuses to deliver the goods or provide the service, or where it is clear that they will not deliver the goods or provide the service;

2° Where the trader fails to fulfil their obligation to deliver the goods or provide the service on the date or at the expiry of the period provided for in Article L. 216-1 and where that date or period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the consumer before the conclusion of the contract.

The provisions of this article are without prejudice to the award of damages.

The refund will then be made within fourteen (14) days of SYMMETRIC receiving the Customer's email informing it of their wish to cancel the Order, taking into account the new delivery period.

If the parcel is lost, SYMMETRIC may conduct an investigation with the carrier designated for the order. Where applicable, the Customer will be informed by email sent to the email address previously provided.

If the parcel is found, it will be sent to the Customer, who will be given a new delivery date, in accordance with the same procedure described in this article.

If the parcel is misplaced and considered lost, the Customer will be informed by SYMMETRIC and/or the carrier, and SYMMETRIC will refund the total amount including VAT of the Order placed by the Customer within fourteen (14) days of receipt by SYMMETRIC.

If a dispatched parcel is not received, the consumer must notify SYMMETRIC in writing within 14 days of the scheduled delivery date. After this period, no claim can be accepted.

9.4 “Protect My Order” (PMO) option

When validating their Order, the Customer may, if they wish, subscribe to the optional “Protect My Order” service (hereinafter “PMO”). By opting for PMO, in the event of theft or loss of the parcel, the Customer benefits from priority and expedited handling of their claim by Customer Service.

PMO is in addition to the statutory warranties and rights granted to the Customer under these terms, in particular under Article 9.3, which remain acquired regardless of subscription to PMO.

PMO is optional. It is only added to the Order, and its price is only payable, if the Customer selects it when placing their Order.

The PMO price varies according to the total Order amount including VAT, based on the following scale:

• Order amount less than or equal to €100 incl. VAT: flat fee of €0.79 incl. VAT;
• Order amount above €100 and less than or equal to €50,000 including VAT: 2% of the Order amount including VAT.

The PMO price thus calculated is displayed to the Customer in the Order summary, before its final validation and payment.

ARTICLE 10 - RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS

Article 10.1. Period and terms for exercising the right of withdrawal 

10.1.1 Time limit for exercising the right of withdrawal

Pursuant to Article L.221-18 of the Consumer Code, the non-professional Customer has a period of 14 days from receipt of the Order to exercise their right of withdrawal with SYMMETRIC, without having to give reasons for their decision.

Please note that in the case of an order for several goods delivered separately, or an order for goods consisting of multiple lots or parts delivered over a defined period, the period runs from receipt of the last good, lot or part.

10.1.2 How to exercise the right of withdrawal 

Right of withdrawal
In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has a period of 14 calendar days to exercise their right of withdrawal, without having to provide a reason or incur any costs other than the cost of returning the products. This period runs from the day the goods are received by the Customer or by a third party designated by them.
In the case of an order for several goods delivered in several parcels, the 14-day period only begins on receipt of the last parcel.

To exercise this right, the Customer may use the withdrawal function available directly from the order tracking page throughout the withdrawal period or by clicking here https://thebradery.com/pages/annulation-de-commande. SYMMETRIC acknowledges receipt of the withdrawal declaration within a reasonable period, on a durable medium.

The Customer shall return the products to SYMMETRIC without undue delay and no later than 14 days after their decision to withdraw; return costs remain their responsibility unless otherwise stipulated. Products must be returned in their original condition, with their labels intact, their original packaging undamaged, together with all accessories and documents that may have been provided. In accordance with Article L.221-23 of the Consumer Code, the Customer may be held liable for any depreciation in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning. In the event of the return of a product whose condition does not allow it to be resold — in particular due to missing or damaged labels or packaging, signs of use, dirt, damage or any other alteration attributable to the Customer — SYMMETRIC reserves the right to refuse the refund or apply a reduction corresponding to the depreciation observed.
SYMMETRIC will reimburse all sums paid without undue delay and no later than 14 days after the date on which SYMMETRIC was informed of the Customer's decision to withdraw. This refund may be deferred until the products have been recovered or until the Customer has provided proof of their dispatch, whichever occurs first.

Exceptions to the right of withdrawal
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to orders relating to:

• goods made to the Customer's specifications or clearly personalised (made-to-measure products, engraving, embroidery, personalised printing, etc.);
• goods likely to deteriorate or expire rapidly (foodstuffs, flowers, etc.);
• goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection (underwear, swimwear, piercing jewellery, opened cosmetics, etc.)

For returns, SYMMETRIC issues the refund by gift card or to the original payment method, according to the consumer's choice when submitting their return request on the REVER returns platform. If payment was made in instalments through Klarna or Alma, the refund can only be made to the original payment method; a gift card cannot be issued. Once the refund method has been confirmed when submitting the return request, it is final and cannot be changed.

Gift cards received as part of a refund are valid for 6 months from the date the gift card is sent.

SYMMETRIC is not required to reimburse additional costs if the consumer has expressly chosen a delivery method more expensive than the standard delivery method offered by SYMMETRIC.

A refund for an order paid for with a gift card or credit note will automatically be issued as a gift card.

For customers residing in the Schengen Area (except Italy, Romania and Cyprus), returns are chargeable to the customer at €6.99 per return, and if they wish, they may make returns at their own expense after submitting the relevant request on our website as for a standard return.

For customers residing outside the Schengen Area, in Italy, Romania or Cyprus, returns are at their expense after submitting the relevant request on our website as for a standard return.

Article 10.2 Exclusions 

In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal may not be exercised for contracts:

1° The provision of services fully performed before the end of the withdrawal period, where performance began after the consumer's prior express consent and express waiver of their right of withdrawal;

2° The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period

 3° The supply of goods made to the consumer's specifications or clearly personalised;

4° For the supply of goods liable to deteriorate or expire rapidly;

5° The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;

6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

7° For the supply of alcoholic beverages where delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the trader's control;

8° Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by them, limited to the spare parts and work strictly necessary to address the emergency;

9° The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;

10° For the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;

11° Entered into at a public auction;

12° The provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities to be provided on a specific date or during a specific period;

13° The supply of digital content not provided on a tangible medium, where performance began after the consumer's prior express consent and express waiver of their right of withdrawal.

The consumer may only be held liable for any depreciation in the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of those goods, provided that the trader has informed the consumer of their right of withdrawal, in accordance with point 7 of Article L. 221-5.

After this 14-day period, the sale is final and binding.

Article 10.3. Terms for returning the Order under the right of withdrawal. 

The right of withdrawal may be exercised without penalty. 

Pursuant to Article L.221-23 of the Consumer Code, the consumer shall return or hand over the goods to the trader or to a person designated by the trader, without undue delay and no later than fourteen days after communicating their decision to withdraw in accordance with Article L. 221-21, unless the trader offers to collect the goods themselves.

After this 14-day period, the sale is final. The consumer may be held liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning, provided that the trader has informed the consumer of their right of withdrawal in accordance with point 7 of Article L. 221-5.

To make a return, the customer may use the prepaid label system available on the interface via the following link: https://thebradery.com/pages/demander-un-retour. Products must be returned to the address shown on the return form received by the customer.

Once the consumer has exercised their right of withdrawal, they have a maximum period of fourteen (14) days to return the products. To simplify the process, The Bradery offers its customers the option of using its prepaid label system

If the customer does not wish to use the standard product return procedure via the prepaid label system, they are strongly advised to return it via Colissimo with signature on delivery. Indeed, in the event of a dispute, the consumer will be responsible for proving that their parcel was received at our premises. In this return scenario, the customer must include with the returned product any element enabling it to be identified (invoice, order summary, etc.).

Pursuant to Article L221-23, paragraph 2 of the Consumer Code, return costs are borne by the customer. The amount will be deducted from the product refund. The risks are also borne by them. The Bradery is not required to reimburse the consumer for additional costs if the latter has chosen a delivery method more expensive than that offered by The Bradery

If, due to the nature of the product (volume, value, weight, etc.), it cannot be handled by our prepaid label system, the product return costs are, for guidance, between €50 and €200 (this price range is not binding on The Bradery). The applicable prices are specified in the product sheets for the relevant items. 

Products must not have been used, damaged or soiled. Ideally, they should be returned in their original packaging or otherwise packaged and protected as well as they would have been in their original packaging. 

Where an additional discount is granted due to the purchase of a minimum number of items from the same brand within an order, entitlement to this discount remains subject to compliance with this condition.
In the event of the return of one or more items that enabled this discount to be obtained, it will be recalculated based solely on the items retained.
If, following the return, the number of items retained no longer meets the eligibility condition for the discount, it will be cancelled. The amount corresponding to the discount unduly received will then be deducted from the refund for the returned items.

Article 10.4. Refund of Products returned under the right of withdrawal 

The Bradery undertakes to reimburse the consumer for all sums paid, including delivery costs (Article L221-24 of the Consumer Code). However, The Bradery is not required to reimburse the consumer for additional costs if the latter has chosen a delivery method more expensive than that offered by The Bradery.

Pursuant to Article L221-24 of the Consumer Code, The Bradery undertakes to reimburse its consumers within fourteen (14) days from the date of receipt of the returned product or receipt of proof of its dispatch.

SYMMETRIC will issue the refund using the same payment method as that used to pay for the Order, unless the Customer agrees that it may use another payment method and provided that the refund does not incur any costs for the consumer. If the Customer fails to comply with these Terms and Conditions of Sale, SYMMETRIC will not be able to refund the Products concerned.

Returns are free if your order is refunded as a voucher (valid for 6 months from receipt), subject to exceptions*.

In other cases, particularly if you prefer a standard bank refund, return shipping costs are at your expense using our label. You may also arrange the return yourself by paying the fees directly to the carrier of your choice, after submitting the corresponding request on our site.

In other cases, you pay the return fees directly to the carrier you choose.

If, due to the nature of the product (volume, value, weight, etc.), it cannot be handled by our prepaid label system, the product return costs are, for guidance, between €50 and €200 (this price range is not binding on The Bradery). The applicable prices are specified in the product sheets for the relevant items.

Products must not have been used, damaged or soiled. Ideally, they should be returned in their original packaging or otherwise packaged and protected as well as they would have been in their original packaging. 

 

ARTICLE 11 - GUARANTEES

11.1 Liability

SYMMETRIC is required to deliver Products that comply with the contractual provisions. Products are deemed to comply with the contractual provisions if the following conditions are met: 

-they must comply with the description and have the characteristics set out on the Site; 

-they must be suitable for the purposes for which goods of that kind are generally designed; 

- they must meet the quality and durability criteria generally accepted for products of the same type and which can reasonably be expected.

Furthermore, SYMMETRIC guarantees consumers against lack of conformity and hidden defects in Products sold on the Site under the following conditions:

11.2 Statutory guarantee of conformity 

Products sold on The Bradery website are subject to the regulations relating to the statutory guarantee of conformity provided for in Articles L217-3 et seq. of the Consumer Code and to the guarantee against hidden defects provided for in Articles 1641 et seq. of the Civil Code.

11.2.1 The statutory guarantee of conformity 

In accordance with Article L. 217-4 et seq. of the French Consumer Code (reproduced below), products sold by SYMMETRIC on the website www.Thebradery.com are covered by the statutory guarantee of conformity.

In accordance with the provisions of Article L217-10 et seq. of the Consumer Code, the Customer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to a price reduction or termination of the contract, under the conditions provided for by the legal provisions reproduced below.

11.2.2 Guarantee against hidden defects 

The Customer may also invoke the statutory guarantee against hidden defects in the item sold, within the meaning of Articles 1641 et seq. of the Civil Code (reproduced below). 

The statutory guarantee against hidden defects allows the Customer, within two years of discovering the defect, to request a refund of the entire Product found unfit for its intended use or to request a partial refund of the Product price if they decide to keep it, in accordance with Article 1644 of the Civil Code.

 To do so, the Customer must prove that the defect existed before delivery of the product and was not apparent at the time of delivery.  

11.2.4 - Procedures for implementing guarantees 

 To implement these guarantees, the Customer must contact Customer Relations by sending an email to care@thebradery.com

This request for implementation must indicate the lack of conformity or hidden defect identified. SYMMETRIC reserves the right to request one or more photographs in support of the claim.

 Upon receipt of this request, SYMMETRIC must send the Customer an acknowledgement of receipt of their request.

The Product must then, if the Warranty is invoked and accepted by SYMMETRIC, be returned to SYMMETRIC's registered office, together with the references of the original Order and a copy of the claim stating the reason for returning the Product.  

For all useful purposes, the following legal provisions are recalled:

- Art. L217-3 of the Consumer Code: « The seller shall deliver goods that comply with the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from packaging, assembly instructions or installation where this has been made the seller's responsibility under the contract or carried out under the seller's responsibility. » 

- Art. L217-5 of the Consumer Code: “The goods conform to the contract: 1° If they are suitable for the use normally expected of similar goods and, where applicable, (a) if they correspond to the description given by the seller and have the qualities that the seller presented to the buyer in the form of a sample or model; (b) if they have the qualities that a buyer may legitimately expect in light of public statements made by the seller, producer or their representative, particularly in advertising or labelling; 2° Or if they have the characteristics defined by mutual agreement between the parties or are suitable for any special use sought by the buyer, made known to the seller and accepted by the seller.”

- Art. L217-7 of the Consumer Code: “Lack of conformity appearing within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may rebut this presumption if it is incompatible with the nature of the goods or the alleged lack of conformity.”

- Art. L217-8 of the Consumer Code: « The buyer is entitled to require that the goods comply with the contract. However, the buyer may not challenge conformity by invoking a defect which they knew of or could not reasonably have been unaware of when entering into the contract. The same applies where the defect originates from materials supplied by the buyer. »

- Art. L217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if that choice entails a cost that is clearly disproportionate compared with the other option, taking into account the value of the goods or the significance of the defect. The seller is then required, unless impossible, to proceed according to the option not chosen by the buyer.”

- Art. L217-10 of the Consumer Code: “If repair and replacement of the goods are impossible, the buyer may return the goods and receive a refund of the price, or keep the goods and receive a partial refund of the price. The same option is available to them: 1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer’s claim; 2° Or if that solution cannot be implemented without major inconvenience to the buyer, taking into account the nature of the goods and the intended use. However, termination of the sale may not be ordered if the lack of conformity is minor.”

- Art. L217-11 of the Consumer Code: “The application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These provisions do not preclude the award of damages.”

- Art. L217-12 of the Consumer Code: “An action resulting from a lack of conformity is time-barred two years after delivery of the goods.”

- Art. L217-13 of the Consumer Code: « The provisions of this section do not deprive the buyer of the right to bring an action arising from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code, or any other contractual or non-contractual action recognised by law. »

- Art. 1641 of the Civil Code: « The seller is liable for hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have acquired it, or would have paid a lower price for it, had they known of them. »

- Art. 1642 of the Civil Code: « The seller is not liable for apparent defects which the buyer was able to ascertain for themselves. »

- Art. 1643 of the Civil Code: « The seller is liable for hidden defects, even if they were unaware of them, unless, in that case, they stipulated that they would not be obliged to provide any warranty. »

- Art. 1644 of the Civil Code: « In the case of Articles 1641 and 1643, the buyer may choose to return the item and receive a refund of the price, or to keep the item and receive a refund of part of the price. »

- Art. 1646 of the Civil Code: “If the seller was unaware of the defects in the item, they shall only be required to refund the price and reimburse the purchaser for costs incurred by the sale.”

- Art. 1648 of the Civil Code: « An action arising from redhibitory defects must be brought by the purchaser within two years of discovering the defect. (…) »

11.2.5 Exclusion of Guarantees

The warranties referred to above do not apply to products modified or repaired by the Customer, nor if the Customer has incorporated or added any element whatsoever to the Product.

 The warranty does not apply to apparent defects under the statutory warranty for hidden defects.

Likewise, the warranty will not cover products damaged due to improper use or unsuitable packaging when returned to SYMMETRIC.

ARTICLE 12 - PARTIAL INVALIDITY

 If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent court, the other provisions shall remain in full force and effect.

ARTICLE 13 - NO WAIVER

No tolerance, inaction or inertia on the part of SYMMETRIC may be interpreted as a waiver of its rights under the Terms and Conditions of Sale.

ARTICLE 14 - Loyalty Programme – The Club by The Bradery

Last updated: 31/07/2025

1. Purpose of The Club Programme

The Club is The Bradery's loyalty programme, designed to reward customer loyalty. It is based on two main elements:

• Brads, loyalty points that can be accumulated and used as a discount when placing an order.
• Statuses, awarded based on customer activity (number of orders and amount spent), and offering exclusive benefits.

The Programme is accessible to all users with a customer account on The Bradery mobile application; it is free and non-binding.

2. How Statuses Work

2.1 Conditions for obtaining statuses

• Member: Creating an account
  
• Star: €500 spent during the year (excluding delivery charges and travel sales)
• Legend: €1,500 spent during the year (excluding delivery charges and travel sales).

Important: all conditions must be met to unlock a status.

2.2 Calculation and validity period of statuses

• Status is determined based on orders placed and the amount spent since 1 January of the current year (year N).
• Once a status has been obtained, it is retained until 31 December of the following year (year N+1).
• If, during year N+1, the conditions for a status are no longer met, the customer will revert to the status corresponding to their activity in year N+1 from 1 January of year N+2.
• Order and spending counters are reset every 1^st January.

2.3 Triggering of status change

• The new status is unlocked 14 days after receipt and validation of the order that enabled the conditions to be met.
• If the order that enabled the move to the new status is refunded, the customer will revert to the previous status.
• In certain exceptional cases, Brads may be credited before final validation. If the order is cancelled or returned, the customer will revert to the previous status.

3. Benefits associated with statuses

• Member: referral that gives €15 to the referred person and earns 1,500 Brads for the referrer
  
• Star: referral that gives €15 to the referred person and earns 1,500 Brads for the referrer; a €5 gift voucher in your wallet, access to previews. 
• Legend: referral that gives €15 to the referred person and earns 1,500 Brads for the referrer; a €5 gift voucher in your wallet, access to previews; benefit from cashback of 1 Brad earned per euro spent (excluding travel, delivery charges and Marque Amie); 1,000 Brads offered on the member’s birthday

Note: Travel sales are not included in calculations, and order amounts allowing status progression are calculated excluding delivery charges.

4. Brads: operation and use

4.1 Obtaining Brads

Through cashback (Legend status only):

• Legend: 1 Brad per € spent

Note : Cashback applies only to the order amount (excluding delivery costs and travel sales).

Through challenges:

• Occasional challenges may allow you to earn Brads through the app.

Through the login challenge:

• Logging into the app several days in a row allows you to earn Brads.

Through referrals:

• See Section 6 for details on the referral programme.

4.2 Crediting of Brads

• Brads earned through cashback are credited 14 days after receipt of the order (or of the last parcel if the order is shipped in several parcels).
• Brads earned through challenges are credited immediately.
• In the event of cancellation or return of the order, Brads are deducted from the balance.

4.3 Use of Brads

• 100 Brads = €1 discount
• No minimum quantity is required for their use.
• Usable on the mobile app and on The Bradery website at checkout.
• They are automatically converted into a promo code applied to the order.
• Not valid for travel sales.
• The order must have a minimum value of €60 (excluding delivery costs).
• Delivery charges always borne by the customer (except when using a code offering delivery, subject to delivery charges being less than €10)

4.4 Validity period of Brads

• Brads are valid for 6 months from their credit date.
• The balance and details of Brads are visible in the The Club> My Brads tab in the app.

5. Free delivery codes

• Valid for 6 months from their issue date.
• Applicable only to an order of at least €60 (excluding delivery costs).
• Covers up to €10 maximum delivery charges.
• Only one code may be used per order.
• Cannot be combined.

6. The referral programme

6.1 How It Works

• Any customer with an account may refer others.

• To refer someone you know, simply go to The Club> Invite my friends.

Referred friend offer
On their first order from The Bradery, the referred friend receives an immediate €15 discount on purchases of €60 or more, excluding delivery charges. This offer is exclusively for people who have never placed an order on the platform. The discount code remains valid for three months from the date it is issued and cannot be used on sales in the Travel category.

Referrer offer
For each person who makes their first purchase using their personal code, the referrer receives 1,500 Brads, worth €15. These points are automatically credited to the referrer's account 14 days after the referred person receives their order. They remain valid for six months and can be spent on purchases of €50 or more, excluding delivery charges and Travel sales. There is no limit to the number of referrals.

From 1^st August 2025, referrals made using a link other than the one offered in the customer area do not allow you to earn Brads or reach Legend status. They result in a promo code by email, not visible in The Club area.

7. Monitoring the Programme in the app

• The mobile app has a dedicated area called The Club.
• Users can find:
• Their current status and its progression
• The Brads balance
• The promo codes won
• The details of the terms and conditions (cashback, validity, delivery, etc.)
• Codes sent by Customer Service (e.g. goodwill gestures) are not displayed in The Club.

8. Amendment and termination of the Programme

The Bradery reserves the right to modify or terminate the The Club programme, its statuses, terms or benefits at any time without notice. If the programme is discontinued, unused Brads will be permanently lost without compensation.

9. Personal data

Data processed under the Programme are used in accordance with The Bradery Privacy Policy, available on the website and app.

ARTICLE 15 - MEDIATION - APPLICABLE LAW - COMPETENT JURISDICTION.

The sale of Products is subject to French law. 

However, the choice of French law may not deprive a consumer Customer residing outside France of the application of mandatory consumer protection provisions provided for by the law of the country in which the Customer has their habitual residence, provided that SYMMETRIC carries out or directs its activities towards that country. 

In the event of a dispute arising from an Order or sale, the Customer may submit a written complaint to Customer Service at care@thebradery.com. If Customer Service cannot resolve the complaint amicably, the Customer may, for a period of one (1) year, use the CM2C mediation service, of which SYMMETRIC is a member, free of charge. CM2C can be contacted by email at cm2c@cm2c.net, by post at CM2C – 49, rue de Ponthieu, 75008 Paris, or through its website at https://www.cm2c.net/, in accordance with Article L. 612-1 of the French Consumer Code. The mediation service may be contacted for any consumer dispute that has not been resolved amicably.

The Customer may also contact the dispute resolution platform made available online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/, particularly in the event of a cross-border dispute 

Furthermore, the Customer always has the right to bring legal proceedings to resolve a dispute. Any dispute shall be submitted exclusively to the competent courts within the jurisdiction of the Paris Court of Appeal or, where the Customer is a consumer, to any legally competent court.

ARTICLE 16 - INTELLECTUAL PROPERTY

All elements reproduced on the site (including photographs, videos, logos, graphic charter, texts, data, etc.) are the exclusive property of SYMMETRIC SAS and are protected by copyright, trademark law, unfair competition law and database rights. 

Any use of content published under the name “THE BRADERY” on social networks such as Google, Tiktok, Instagram, Facebook and LinkedIn is strictly prohibited without prior contractual authorisation from SYMMETRIC SAS. The published content includes all creations, including inventions, literary and artistic works, names, titles, logos, images or designs, etc.

The social media accounts mentioned and owned by SYMMETRIC SAS are as follows: 

https://www.tiktok.com/@thebradery

https://www.instagram.com/thebradery/ 

https://www.linkedin.com/company/the-bradery/

Any reproduction or distribution, even partial, of these elements without the prior express authorisation of SYMMETRIC SAS exposes offenders to legal proceedings.

Products marketed by SYMMETRIC SAS are also protected by intellectual property law and may not be copied. SYMMETRIC SAS reserves the right to take any appropriate legal action against any third party that copies its products.

ARTICLE 17 - LEGAL NOTICES

Thebradery.com holds travel agent licence no. IM075220043, issued by the Seine-Saint-Denis Prefecture, and has a financial guarantee from Groupama Assurance-crédit et Caution, 8-10 rue d'Astorg, 75008 Paris (a company governed by the French Insurance Code).

« Pursuant to Article L.223-2 of the Consumer Code, we inform our customers of their right to register free of charge on the telephone canvassing opt-out list by clicking on the following link: https://www.bloctel.gouv.fr/ »

In accordance with Article L541-10-13 of the Environmental Code, our company is registered with ADEME under Extended Producer Responsibility (EPR).  

Unique Identifier: FR417668_01TYHP

Contact details:

Telephone number: +33 07 68 91 72 77

Email address: care@thebradery.com

Postal address: The Bradery, 23 rue du mail, 75002, Paris

Last updated: 28 November 2024

APPENDIX 1

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of SYMMETRIC, 23 rue du mail, 75002 Paris – France care@thebradery.com:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

LEGAL INFORMATION 

I. Publisher

The company SYMMETRIC, with share capital of €1,338.90, whose registered office is located at 23 rue du mail, registered with the Nanterre Trade and Companies Register under number 839 442 258. 

The publication director is Mr Timothée Linyer. 

The site is hosted on Shopify. 

Contact: care@thebradery.com

These Legal Notices for the website are intended for customers and internet users visiting the Site. 

II. Intellectual property

All elements present on the website www.thebradery.com, whether textual, visual or audio, are the exclusive property of The Bradery and are therefore protected by the Intellectual Property Code and copyright law.
Accordingly, any reproduction of the The Bradery trademark or website www.thebradery.com, in whole or in part, is strictly prohibited.
It is permitted to create a link to our website provided that it remains fair and does not harm the reputation or standing of The Bradery. It is also prohibited to create a link in such a way as to suggest a partnership or association where none exists.

III. Cookies

Your use of the Site is subject to this Cookie Statement. Your use of the Site is also subject to all applicable laws and regulations, including those governing copyright, trademarks and all other intellectual property rights.

To make it easier for you to browse the Site, SYMMETRIC uses connection cookies or similar systems. These Cookies offer you better service quality by recording information relating to Your Browsing. 

On this Site, cookies have several functions: first, they allow you to navigate efficiently between pages and, above all, improve your experience on the Site. They also help ensure that online advertisements are relevant to you and your interests.
The cookies used on this Site are classified into four categories: strictly necessary cookies, cookies contributing to Site performance, cookies recording functional requests and targeted cookies.
By using this Site, you accept the placement of these cookies on your device.

It is possible to restrict or block cookies on the Website by configuring your browser settings (or those of any other website). Your browser may contain information on how to adjust your settings. You can also visit www.allaboutcookies.org for general information about cookies and how to adjust cookie settings in various browsers.

 
Please note that restricting cookies may affect the functionality of the Site.

ARTICLE 18 - PERSONAL DATA 

Please refer to our Privacy Policy.